Refunds & Returns

Updated August 20, 2017

Policy

Our policy lasts 24 hours. If 24 hours have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted. (if applicable)

Non-returnable items

Items which are non-returnable:
— Gift cards
— Downloadable software products

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@crewcollectivecafe.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

If you need to exchange an item for the same item, send us an email at info@crewcollectivecafe.com or advise us directly at the cafe counter: Crew Café, 360 rue St-Jacques G101, Montreal, QC, H2Y1P5, Canada.

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